Found the same product/s at a lower price? At MY STANG MODS, we want to deliver the BEST at the BEST prices and proudly guarantee that we will always bring you the lowest prices. If you have found a product available on our website for a lower price elsewhere, please let us know by filling out a form with the required details on our Price Guarantee page. We promise to match this given price/s and beat it by $1.00!
Please visit our Price Guarantee page for more information. Please also remember to refer to the Terms & Conditions and FAQs at the bottom of this page before submitting a form or for any further queries you may have.
What if I can’t find the product I am looking for?
Browsing with a particular product in mind and can’t find it? Fortunately, our website offers a new Custom Order service, in which you are able submit a form letting us know what exactly you were looking for that is unfortunately not displayed on our website as of yet. We will then get back to you as soon as we can about organising how we can deliver these product/s to you!
Please visit our Custom Order page for more information. Please also remember to refer to the Terms & Conditions and FAQs at the bottom of this page before submitting a form or for any further queries you may have.
You can be sure that if the product you have ordered is in stock online, we will ship your order as soon as we can, however please be aware that there may be a possibility of stock discrepancy.
MY STANG MODS is also proud to now offer a new feature on our website that enables you to keep track of your order every step of the way. This means that you will be able to track the process of your order, from shipping, transit all the way through to it being delivered to you. An automated email will be sent to your email confirming shopping and tracking information once the order has shipped. We also email you any further updates on your order to keep you on track! We try our best to ship all orders within 24 to 48 hours.
All products on our websites are shipped Australia wide at a very competitive flat rate of $25.00 per order. This shipping amount will be displayed on the checkout page you are directed to after making a purchase. PLEASE NOTE: Some products may have handling charges due to the size and weight of the product, these charges may vary. These charges will also be displayed when you make your purchase.
For any further queries on shipping costs, please feel free to contact us via live chat, email or phone.
Here at MY STANG MODS, we offer a wide range of payment options available to ensure you shop with ease every step of the way, all the way through to finalising your order. Our online checkout system accepts credit cards (American Express, Visa and MasterCard), however if preferred we also accept PayPal and Direct deposits. Purchases can also be made using any gift cards or vouchers authorised by MY STANG MODS.
TNT, Northline, Courier’s Please, Allide Express and Australia Post ship goods Australia wide. We unfortunately do not accept international orders through our website, as we are unable to offer international shipping services.
MY STANG MODS ships merchandise Australia wide using TNT, Northline, Courier’s Please, Allide Express and Australia Post at a very competitive flat rate of $25.00 per order. If there is futile delivery attempt at your chosen shipping address, we do not guarantee redelivery in which case you will need to organise pick up from your local depot. If redelivery is possible, there may be additional charges.
In stock orders are dispatched the same day within 24 hours of the order being made. Out of stock of orders shipping will vary based on the origin and availability of the product. If your order takes longer than 2 weeks to be delivered, we will discuss this with you either by phone or email. Your order may have multiple deliveries & different estimated delivery dates depending on product availability, the time you place your order and the location from where your order is shipped. In the event your order contains multiple deliveries, You will be provided with seperate delivery timeframes.
If you have any further queries, please feel free to contact us via live chat, email or phone.
We want you to be able to install your new product/s with ease. If you find that you are having trouble installing your item, or there seems to be difficulties with product fitment, please don’t hesitate to Contact Us.
At MY STANG MODS, we pay close attention to our shipments and ensure that our customers receive their products at the right time and place. Although, if you do receive a package that does not appear to be what you have ordered, please Contact Us so our team is able to assist you immediately.
If you have not received your package within 14 days of dispatch, please contact us via live chat, email or phone. We will inform you with a detailed update on your package and provide any additional assistance if required.
What do I do if I receive defective/damaged parts?
Here at MY STANG MODS, we are aware that our customers buy from us with a certain level of expectation which we wish to fulfil at all costs. For this reason, if you have received a defective/ damaged product, please contact us and let us know within 24 hours of delivery via live chat, email or phone. We will then assist you with further instructions on what can be done to resolve this issue.
At MY STANG MODS, we do accept exchanges, however there is a particular procedure that must be followed to do so similarly to our returns. For us to then accept this exchange, the item/s must satisfy certain conditions, therefore cannot be exchanged if the product/s has been altered, abused, missed or not used for their intended purpose. Unfortunately once the product has been used by the purchaser, it can no longer be returned. Therefore, if you are seeking to exchange a product, please discuss this with our staff prior to sending the parts back so that they can confirm you have met these stated conditions. Please Contact Us and let us know.
As of now, if you have already returned a product after discussing and confirming this return with a member of our staff, and you have questions regarding the status of your return please Contact Us. Our team will direct you and answer any of the questions you may have in regards to your return.
MY STANG MODS is an authorised distributor for all brands and any form of manufacturer warrant is passed onto the original buyer of any product. Products sold on our website will have a 12 month warranty unless otherwise stated by our website or advised by Australian Consumer Laws. However, for us to warrant an item, it must satisfy certain conditions, therefore cannot be warranted if the product/s has been altered, abused, missed or not used for their intended purpose. Therefore, if you are seeking to return a product under its warranty, please discuss this with our staff prior to sending the parts back so that they can confirm you have met these stated conditions. Unfortunately once the product has been used by the purchaser, it can no longer be returned Please note that is the full responsibility of the purchaser to truthfully wiry the purchased item prior to installation and that it is installed properly.
If you seem to be having technical or fitment issues with your product, or have general inquiries regarding the product, please let our team know contacting us via live chat, phone or email. Items may be returned under specific conditions, which must be confirmed and passed through by a member of our team. Warranty returns must also be discussed with our staff prior to sending parts back. Please be aware that the return shipping and insurance is the responsibility of the purchaser until warranty is discussed with us and confirmed.
Should you wish to follow through with the return of your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment.
Your Responsibilities and Registration Obligations
In order to use and purchase from MY STANG MODS, you must register on our site, agree to provide truthful information when requested and be at least the age of thirteen (13) or older. When registering onto our website, you automatically agree to our Conditions of Use and as may be modified by our team as pleased.
While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms.